Refund policy
Green Glow — Return & Refund Policy
Return Window You have 30 days from the date your order is delivered to request a return.
Eligibility To be eligible for a return, your item must be unaltered and in its original condition with all original packaging, documentation, and any complimentary gifts included. Items that have been modified or damaged after delivery are not eligible for return.
Non-Returnable Items The following items cannot be returned:
- Custom or personalized orders
- Engraved items (excluding engraved rings, which are returnable with a $25 repolishing fee)
- Resized items
- Clearance or final sale items
- Items missing their gemological certificate
- Items returned with missing complimentary gifts
How to Start a Return Contact us first — items sent back without prior authorization will not be accepted. To initiate a return, contact Green Glow customer service to receive an RMA (Return Merchandise Authorization) number via phone at +1-832-746-3745 or email at info@greenglowby3c.com. Please provide your order number and reason for return.
Return Shipping Customers are responsible for all return shipping costs, domestic and international. Returns must be sent via a trackable, insured courier (FedEx, UPS, or DHL recommended). Green Glow is not responsible for items lost or damaged in return transit.
Return Address 3C Emeralds Green Glow, 2700 Post Oak Blvd, Fl 21, Houston, TX 77056
Refunds Once your return is received and inspected, we will notify you of approval. If approved, a full refund will be issued to your original payment method within 2–4 business days of receipt. Please allow an additional 8–12 business days for your bank or credit card company to post the refund. If more than 12 business days have passed since approval, contact us at info@greenglowby3c.com.
Gift Returns Gift recipients may exchange their item for store credit of equal value within 30 days of the original delivery date by contacting Green Glow customer service. Proof of purchase is required. Cash refunds are not available for gift returns.
Damages & Issues Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@greenglowby3c.com so we can make it right.
European Union Customers If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason under EU consumer law. Your item must be in its original condition with all original packaging and documentation included.